We’re sorry, but the Lottery couldn’t verify your identity and/or address online with the information you provided. To enjoy entering 2nd Chance draws for prizes, please try again or use manual verification. If you have any questions, contact us at 1-800-LOTTERY and select option 7.

Try Again

Just sign out, then sign back in and return to your profile page. Enter your name, address and date of birth again, and be sure they match your government-issued ID.

If you recently changed your name, we recommend waiting until your new legal name is on your government-issued ID. Or, follow the manual verification process and make sure your identification documentation reflects your name change, such as your marriage license.

Use Manual Verification

Submit a copy of one of the documents in each list below, along with your registered Lottery email address, to California State Lottery—Attn: Customer Service, 730 North 10th Street, Sacramento, CA 95811.

Identification documents

  • State-issued driver’s license
  • Passport
  • State-issued ID card
  • Travel visa
  • Permanent resident card
  • Birth certificate
  • Marriage certificate
  • Official name change certificate
  • Tribal identification
  • Certificate of naturalization or citizenship
  • U.S. Government employee identification

Address verification documents

  • Utility bill
  • Renter’s agreement
  • Mortgage statement

Verifying your account manually usually takes 10 business days. To protect your identity, we’ll destroy your documents afterwards. We look forward to welcoming you as a Lottery member!